Website Terms of Use

Great Escape Camping Terms and Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Use of this site indicates your acceptance of these terms and conditions. Placement of an order indicates your acceptance of these terms and conditions. Submittal of any purchase order to Shaloo Pty Ltd Trading as Great Escape Camping indicates acceptance of these terms and conditions. Any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Shaloo Pty Ltd Trading as Great Escape Camping shall be superseded by these terms and conditions. Shaloo Pty Ltd Trading as Great Escape Camping reserves the right to make changes to these terms and conditions and to this site at any time. By registering or ordering on any of our sites you grant us the right to email transactional orders, shipping and product review emails and to add your contact details to our database. We may, from time to time, contact you about offers and new products. By either unsubscribing via a link or contacting our Customer Service Team at cs@greatescapecamping.com.au you can easily be removed from marketing communications.

International Customs Charges

Some orders may incur an import duty or customs charge. As it is based on your own countries regulations and compliance, Shaloo Pty Ltd trading as Great Escape Camping does not have any control over these charges nor are we unable to advise what they will be. Please contact your local customs office for further information. All charges are to be paid by the customer on delivery of order. Shaloo Pty Ltd trading as Great Escape Camping can never pay these customs charges on your behalf and orders cannot be returned to sender. Your parcel may be abandoned if you refuse to pay these charges, and Shaloo Pty Ltd trading as Great Escape Camping will not be held responsible for any loss of funds as a result of this occurrence. Unless requested as a gift, we cannot mark International orders as a gift in order to bypass or reduce any customs fees.

Order Acceptance Policy

At any time after receipt of your order, Shaloo Pty Ltd trading as Great Escape Camping reserves the right to accept or decline your order for any reason. Your receipt of an electronic or other form of order confirmation does not constitute confirmation of our offer to sell, nor does it signify our acceptance of your order. Without prior notice to you and at any time after receipt of your order, Shaloo Pty Ltd trading as Great Escape Camping reserves the right to supply less than the quantity you ordered of any item. As established by our credit and fraud avoidance department, all orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verification or information before accepting any order. Unless written authority has been granted, Shaloo Pty Ltd trading as Great Escape Camping will not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Shaloo Pty Ltd trading as Great Escape Camping. Shaloo Pty Ltd trading as Great Escape Camping is a reseller to end user customers.

Delivery

The delivery times provided by Shaloo Pty Ltd trading as Great Escape Camping are estimates only. Shaloo Pty Ltd trading as Great Escape Camping will not be held accountable for lost or late deliveries; nor will Shaloo Pty Ltd trading as Great Escape Camping be held accountable for loss or damage relating to late deliveries. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

Out of Stock / Back Orders

In the event that we run out of stock of an item/s you have ordered, the out of stock item/s will automatically be placed on back order and the rest of your order will be shipped immediately. We will email you as soon as possible, using the details you provided,  regarding the out of stock items so that you may choose to cancel, exchange or wait for these items to arrive back into stock so they can be shipped to you.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation. Shaloo Pty Ltd trading as Great Escape Camping cannot accommodate all address change requests. In the event that an incorrect address was entered, address changes can only made until the order begins processing.

Incorrect and Incomplete Addresses

Shaloo Pty Ltd trading as Great Escape Camping takes no responsibility for orders shipped to an invalid or incorrect address and is not liable for any loss associated. In the event that an incorrect or incomplete address was entered, you shall be responsible for any additional shipping fees incurred.

Repairs and Warranties

Most repairs are carried out by the manufacturer and not by Shaloo Pty Ltd trading as Great Escape Camping. In some cases, faulty items cannot be repaired and a store credit or replacement will be offered. Shaloo Pty Ltd trading as Great Escape Camping cannot control the availability of replacement goods or parts.
Shaloo Pty Ltd trading as Great Escape Camping has no control over manufacturer warranty periods, nor can we control repair periods, nor can we advise what they will be. We will, however, do everything we can to ensure that you are informed throughout the process and your faulty item is handled as quickly as possible and. Where you have returned goods directly to the manufacturer, Shaloo Pty Ltd trading as Great Escape Camping cannot be held accountable for repair periods or communication from the manufacturer. We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Great Escape Camping warranty. Warranties only extend to cover personal private use.

Pricing

Prices are subject to change without notice.
For orders outside Australia, there may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and they are not included in your order total.
All credit cards are charged in Australian Dollars. Any non-Australian currency figure displayed on this site is an approximation only and is based on an exchange rate.
Discount percentages show discount off manufacturer recommended retail price to current sale price. Shaloo Pty Ltd trading as Great Escape Camping endeavours to maintain accurate recommended retail prices. Shaloo Pty Ltd trading as Great Escape Camping is not liable for any losses or damages caused by inaccurate advertising of manufacturer recommended retail prices.

Return & Refunds

Faulty goods will be dealt with as per the manufacturer's warranty and terms. Customers are responsible for all shipping costs during warranty claims whether successful or not. Please read the Warranties and Repairs section for additional information about faulty items.
Returns must be in as new condition with tags attached and must be made within the timeframe listed on the returns page.
We are happy to exchange or refund your item provided it is returned within the returns policy time frame and the item and its packaging are in the original condition with the original tags attached.
All shipping costs, including original shipping costs of products advertised with free shipping, are the customer's responsibility. The original shipping cost, including the original shipping cost of products advertised with free shipping, will be deducted from your refund.
Any items returned damaged or soiled or items returned outside of this period will be the responsibility of the customer to retrieve. Shaloo Pty Ltd trading as Great Escape Camping will not pay to return these items to you.
Special return offers apply to individuals only.
Due to health regulations, we are unable to exchange or refund any underwear purchase.
You should consider sending returns via registered post or courier as we do not accept responsibility for lost items.
Gift cards, promo codes and promo prices cannot be applied to exchanges.

Liability

Shaloo Pty Ltd Trading as Great Escape Camping is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancelation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Special Order Items

Products that are custom made, bulk quantity, specially ordered non-stocked items, or corporate special orders cannot be refunded or exchanged.

Order Cancellations

Shaloo Pty Ltd trading as Great Escape Camping may, entirely at its own discretion, accommodate order cancellations if notified before goods have been dispatched. After goods have been dispatched, Shaloo Pty Ltd trading as Great Escape Camping reserves the right to refuse order cancellations or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Errors

In the event a product is listed with incorrect information or at an incorrect price due to typographical error or product information received from our suppliers or error in pricing, Shaloo Pty Ltd trading as Great Escape Camping shall have the right to cancel or refuse any orders placed for product listed at the incorrect price. Shaloo Pty Ltd trading as Great Escape Camping shall have the right to refuse or cancel any such orders whether or not your credit card charged and the order has been confirmed. Shaloo Pty Ltd trading as Great Escape Camping shall immediately issue a refund in the amount of the charge, if you have already been charged for the purchase and your order is cancelled

Links

This site may contain links to other sites on the Internet that are operated and owned by third parties.
You acknowledge that Shaloo Pty Ltd trading as Great Escape Camping is not responsible for the content located on or through any such site or the operation of any such site.

Payments

All orders are subject to pre-authorizations checks to confirm the validity/security of the payment method and to ensure sufficient funds are available.
All credit card payments are subject to fraud checks and are assigned a fraud score. Shaloo Pty Ltd trading as Great Escape Camping reserves the right to refund or decline orders from untrusted sources or that we suspect are unauthorized.

Promotions

Discounts, promotions and promotional codes, known as Promotions, may be used one time only unless otherwise stated and are valid for the specified time period for online purchases of merchandise only.
Promotions cannot be combined with other promotions. One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited.
Please note discount coupons cannot be used during sale periods and are valid for non-sale items only.
Promotions cannot be applied to orders that have been adjusted or retroactively to previously placed orders.
Discounts will be applied at checkout to the lower priced item(s) for promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s).
When gifts purchased with a Promotion are returned and the Promotion has expired, you cannot apply the expired Promotion to a future order or replacement.
Shaloo Pty Ltd trading as Great Escape Camping does not issue rain checks for promotional items that run out of stock: Promotional items are available only while supplies last.
When merchandise purchased with a Promotion is subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a future order or replacement.
At its sole discretion, Shaloo Pty Ltd trading as Great Escape Camping may terminate or extend a Promotion at any time.
Shaloo Pty Ltd trading as Great Escape Camping has no obligation to advise an entrant of an incorrect or incomplete entry and will not be accountable for the return of any item ordered incorrectly.
Promotions do not apply to shipping, gift certificates, GST or duties or similar services.
By claiming a promotional offer on your order, you agree that you have understood these terms and conditions and the terms and conditions of that promotion.
Charges for shipping and credits from gift certificates do not count towards the minimum order size requirement of promotions requiring a minimum order size.

Copyright and Trademark Notice

This site is owned and operated by Shaloo Pty Ltd trading as Great Escape Camping. All materials appearing on this site, unless otherwise specified, are the sole property of Shaloo Pty Ltd trading as Great Escape Camping. This includes, site design, the text, graphics, icons, logos, and images, as well as the selection, arrangement and assembly thereof. Without Shaloo Pty Ltd trading as Great Escape Camping prior written permission no materials or images from this site may be copied, reproduced, posted, republished, modified, uploaded, transmitted, or distributed in any form or by any means
You may only use the content of this site for placing an order on this site or the purpose of shopping on this site and for no other purpose.
All rights not expressly granted herein are reserved.
All software used on the site is the sole property of those supplying the software or Shaloo Pty Ltd trading as Great Escape Camping.
Criminal or civil penalties may result from any unauthorised use of the materials appearing on this site. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws.