Great Escape Camping Shipping Policy

Delivery Cost & Free Shipping 

If your order subtotal is $150.00 or more you may qualify for FREE delivery on your entire order!

Some products are to big for us to send and they will be listed as Instore Only.

Delivery Time Frames

Most orders we ship next day but we do have a 3 business days handling time in addition to the following estimated delivery times.

Our warehouse is located in Brisbane and operates on standard weekdays to swiftly process and ship most orders. As part of our commitment to sustainability, some of our products are sourced directly from suppliers. As a result, delivery times can vary depending on the number and size of items in your order, your delivery address, and the location of the warehouse that may be shipping direct to you.

 Estimated delivery times for standard freight are from when you receive your tracking email, not when from when you place your order.  

Standard Shipping                  Approximate delivery times

QLD, NSW, VIC                        1-6 business days + Handling Time

WA, NT, TAS                             3-10 business days + Handling Time

SA                                             3-10 business days + Handling Time

Express Shipping                  Approximate delivery times

QLD, NSW, VIC                      1-4 business days + Handling Time

WA, NT, TAS                           1-4 business days + Handling Time

SA                                           1-4 business days + Handling Time

As part of our commitment to sustainability, some of our products are sourced directly from suppliers. At times we require a few extra days to consolidate your order before shipping it out to you. 

Delivery Methods and PO Boxes

We use a variety of courier services including Australia Post eParcel and Aramex. We can deliver small parcels (typically up to a 5kg satchel size) to PO Boxes, however all larger items are sent via couriers which cannot deliver to PO Boxes or Parcel Lockers.
 

Receiving Deliveries

The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery. Great Escape Camping recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimise any redelivery delays and/or fees.
 

Authority to leave (ATL)

We do offer you the ability to chose Authority to Leave (ATL). However please be aware that if you chose this option, once the courier has said the item has been delivered we/couriers will not be liable for any loss or damage to the parcel. We strongly suggest to avoid choosing this method unless you have a safe place to have the item left and confident that no one will take the parcel(s).
 

Reasons for Order Delays

Occasionally, if a particular product is in high demand, or sold in store before stock is adjusted, we may need to place it on back order to fulfil your request or we may need to supply it from outside of our standard delivery network. If this delays delivery much longer than normal freight times, we will notify you by email.

Lost or Damaged Order

If your order is lost or damaged in transit you can rest easy as we either replace or refund once we get conformation from the carrier. Expected time for carrier to respond,

Australia Post 3 Business Days after inquiry

Aramex 2 Business Days after inquiry

TNT 5 Business Days after inquiry

The above times are guides and we have no control over how long these companies take for individual case's.

Please also note we do not know if there is a problem with a parcel until we are contacted by the customer.